How We Can Assist You:
- General Assistance: Have questions about theme functionality or technical capabilities? Don't hesitate to ask!
- Setting Up Features: We're here to guide you through setting up theme features and configuring settings to suit your needs.
- Shopify Compatibility: Any compatibility issues arising from a fresh theme install on Shopify will be addressed by our team.
- Bug Fixes: Encountered bugs or issues with our themes? We'll work diligently to fix them promptly.
- Basic Setup and Styling: Need help with theme setup or basic styling adjustments?
What We Can't Assist With:
- Custom Coding: Adding new functionality requiring custom coding isn't covered by our support.
- Third-Party Apps: Issues with third-party apps or customizations fall outside our support scope.
- App Compatibility: We don't handle the installation or management of compatibility with third-party apps.
- Shopify Platform Issues: Troubleshooting platform issues directly related to Shopify isn't within our support scope.
- Store Customizations: Making store customizations documented in Shopify's Help Center is the user's responsibility.
- Theme Upgrades: While we don't cover theme upgrades, we can guide you through the process if needed.
Our Commitment to You
We understand that encountering technical issues can be frustrating. Our team consists of genuine people dedicated to assisting you every step of the way.
Availability
Operating Monday to Friday, our support team aims to respond to all tickets within 24 hours. Providing detailed information upfront will help expedite the resolution process.
Thank you for choosing Crown Studio. We're thrilled to assist you in creating an exceptional online presence with our themes!
If you have any further questions or need assistance, feel free to reach out to our support team.